MPhasis Limited Recruits Access Management Support

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MPhasis Limited Recruits Access Management Support

About us
It's about what excites you most..
The passion for innovation?
The thrill of measuring up to the big challenge?
The fascination for an upbeat career growth?

Here is the opportunity
MphasiS is an EDS company that drives talent in creating a global footprint. Talent, passion and the will to excel is the winning combination we seek in delivering world-standard services through technology know-how, domain and process expertise.

MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness

We work on a wide range of technologies that include Dot Net, Mainframes, AS/400, Java / J2EE, Testing, Oracle D2K / PLSQL, Pro*C / C, C++ / Unix, BA, ERP / SAP / PEOPLESOFT, DBA, Datawarehousing / COGNOS, BUSINESS OBJECTS / DATASTAGE / MICROSTRATEGY, Web Methods, EAI / Seebeyond / Siebel / Tibco, Open Systems, etc.

A career with MphasiS-EDS means :
Making the most of your special abilities as you contribute, succeed and grow with a dynamic company.
All-round skill enhancement and continuous learning.
Skill and knowledge enhancement on the job.
Transparent Work Environment
At MphasiS, an EDS company, we are committed to creating an environment where every employee feels valued and respected.

Designation : Access Management Support

Experience : 2 - 6 Years
Education : UG - Any Graduate - Any Specialization, Graduation Not Required, PG - Any PG Course - Any Specialization, Post Graduation Not Required
Location : Bengaluru/Bangalore

Job Description :

Mandatory
- Minimum qualification B.E / B.Tech / Diploma (Full Time)
- 2 - 6 years, at least 1 year in Remote Mgmt
- Excellent knowledge in Microsoft Excel
- Solid Knowledge of common IT tools - Microsoft Windows, Microsoft Office XP & 2003, Outlook, Internet explorer, VPN and remote connections)
- Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.)

Technical skills
Access Management
- Good knowledge of Windows file/directory security (NTFS permissions and local/group groups).
- Knowledge in File Clusters, DFS.
- Knowledge in Active Directory.
- Knowledge in SAP Enterprise Portal Access Administration and Configuration is a real asset.

Desired Profile :

• Work in shifts 24x7, typically rotating weekly
• Remotely connect to servers, applications, network devices to troubleshoot faults or handle incidents
• Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology
• Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia & Japan and resolve incidents
• Troubleshoot every case and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs
• Read knowledgebase articles or vendor documentation to be upto date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps
• If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
• Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.
• Take up activities, use lab infrastructure for self study and improvement, present to other team members
• Be a good team player and handle pressures of 24x7 operations job

Contact : Preeth
MPhasis Limited an EDS company
Email : Preeth.P@mphasis.com
Website : https://www.mphasis.com

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