Walk-in Interview @ CIBER India in Bangalore on 17 - 21 August 2009

Walk-in Interview @ CIBER India in Bangalore on 17 - 21 August 2009

Walk-in Interview Details:
Date : 17 - 21 August 2009
Time : 10.00AM to 5.00PM for

Venue :
CIBER Global Solution Center, 5th Floor, Tower D, IBC Knowledge Park 4/1, Bannerghatta Road , Bangalore 560029
Contact : Kshitij/Sumit

Requirement

Help Desk Tier 1 Analyst :

•2-3 years demonstrated experience working in, on or with PC based applications (i.e. Windows 2000/XP, MS Office applications, SAP or Lotus Notes), operating systems, networks, messaging systems and various hardware types.
•Provide technical phone support to various clients.
•Support Incident Management process with the goal to restore service as quickly as possible to minimize business impact.
•Able to listen to a caller explain the incident, determine the probable cause, and logically take the caller through a step-by-step problem determination procedure, using telephone script as defined in the SOP.
•Provide user with timely resolution for reported problem & Follow up on open tickets and escalate to appropriate solver groups.
•Review Help Desk Procedures and Policies and make recommendations when applicable & Update Help Desk and ERT whiteboard to reflect outages and hot issues.
•Provide the end user with status updates if the resolution takes an extended time & Stay abreast of client notifications regarding planned outages and network modifications.
•Assisting end users, desk side information assistance providers and various systems engineers and administrators, completing service calls, network and desktop troubleshooting, and special projects
•Answer detailed technical, informational and professional questions, working with user configurations, and performing intermediate troubleshooting on Tier 1 and Tier 2 levels of assistance.
•Reset passwords and unlock a host of accounts (NT, Lotus Notes, AT&T Dialer, SAP & etc)

Experience : 2 - 4 years
Location : Bangalore

About Company :
CIBER, Inc. (NYSE: CBR), is an IT Services company into building, integrating and supporting mission-critical business applications for private and public clients. CIBER's global delivery services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures.Founded in 1974, CIBER's consultants now serve client businesses from over 85 offices across US, Europe and Asia. With offices in 18 countries, annualized revenue run rate of approximately $ 1 Billion and approximately 10,000+ employees, CIBER's IT specialists continuously build and upgrade our clients' systems to 'competitive advantage status.'With CIBER, clients realize the benefits of low cost resources and CMM level 5 quality offshore services, with the advantages of local oversight and accountability of a domestic IT services firm.CIBER?s distributed delivery framework enables the delivery of offshore services that are managed locally through our 60 U.S. Branch offices and 20 offices in Europe. This model enables our clients to leverage offshore services without the associated risks.? IT solutions from business strategy through design, development, implementation, maintenance and support? CMM Level 5, ISO 9001, Six Sigma, ISO BS 7799 certifications? Proven and effective methodologies, processes and tools? Secure, redundant infrastructure and support systems connected via high-speed satellite and dedicated fiber linksKey Competencies? Application Maintenance Outsourcing (AMO)? Application Migration? Enterprise Applications? Custom Application DevelopmentDomain Competencies ? Geographics Information solutions ? Software Testing? Embedded Solutions? Engineering Design Services? Mobile and Media Solutions? ERP & EAI SolutionsTo learn more about us, please visit www.ciber.com

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